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I hate car dealers

Why is it that purchasing a new car has to be such a distasteful experience?

Dealers offer their fancy web pages where you supposedly ask for a quote and what do you get in return? Nothing... just a bunch of junk email urging you to visit them TODAY... it doesn't matter that you answer their emails and give them specific details of what do you want... no, they have to have you right there in the dealership so they can play all sorts of annoying selling games.

Why is it that buying a car can't be like buying a pizza? Seriously... I know exactly the car I want with all the options that I want and I know the maximum price I'm willing to pay... so, let me pick the damn car and click "purchase"!!!

The irony... the software that I help develop as part of my daily job gives these folks more tools to provide a "Better" customer experience... yeah, sure.

Comments

The Dissonance said…
I feel your pain. I buy a car every 10 years and I go to "my guy" to do. Also my insurance company (USAA) will conduct the sale negotiations on my behalf. But last time I beat their best price by $12,000 on a Lincoln Navigator.

Try www.car.com or www.autotrader.com to narrow your search and then cherry pick a decent dealer. In Kent there was the "no dicker sticker" deal. Very cool. I've walked out of many dealerships and putting someone on my email blacklist is easy.
9:35 AM
Anonymous said…
You have to check the consumer help pages for new car buying first like clark howard and msn to get instructions on how to get exactly what you want when you purchase ... and a good deal too.
mike1138
firefox
7:06 PM
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